Frequently Asked Questions
Q: What size are the beds?
A: All rooms have one queen bed. The Blue and Yellow rooms also have a twin sofa sleeper.
Q. What is the maximum room occupancy?
A. The Blue and Yellow rooms can accommodate three adults. All other rooms are double occupancy. There are no exceptions to this policy.
Q. Do we accept children?
A. No, our property is designed for adults over 18 only.
Q. What time is check-in?
A. We prefer early an check-in, and rooms are guaranteed by 2 pm EST. Please provide your arrival time in Eastern Time. If your arrival time changes, or if after 7pm EST, please call 269-612-0606..
Q. Can you book a room online for the same day?
A. No. Same day reservations can only be made in person or by calling 269-612-0606.
Q. How do you book multiple rooms for a group?
A. We ask that each member of a group staying with us book their own rooms. One individual may book up to two rooms. An individual wanting to book three rooms or more is asked to call 269-612-0606 as a 50%, non refundable deposit and signed contract are required.
Q. Do we provide AAA, AARP, Government, or other group discounts?
A. We try to fairly price our rooms for everyone and do not take additional group discounts.
Q. If I need to cancel, is there a fee?
A. Must be made within fourteen days prior to your arrival date or 50% of the single night room rate will be charged, however, if cancellation is two days or less prior to arrival, you will be charged 100% of the single night room rate. A no show will be charged 100% of the single night room rate and remainder of stay, if any, will be cancelled. No refunds are allowed after check-in. We appreciate guest compliance and consideration of this policy very much.
Q. What time zone is New Buffalo in?
A. EST (eastern standard time) We are one hour ahead of Chicago, and the same time as Indianapolis, Indiana. Sunsets over the lake during the summer are around 10pm or even later.