Frequently Asked Questions
Q: What size are the beds?
A: All rooms have one queen bed. The Blue and Yellow rooms also have a twin sofa sleeper.
Q. What is the maximum room occupancy?
A. The Blue and Yellow rooms can accommodate three adults. All other rooms are double occupancy. There are no exceptions to this policy.
Q. Do we accept children?
A. No, our property is designed for adults only.
Q. What time is check-in?
A. 2:00 EST. Early check-in is preferred.
Q. Can you book a room online for the same day?
A. No. Same day reservations can only be made in person or by calling 269-612-0606.
Q. How do you book multiple rooms for a group?
A. We ask that each member of a group staying with us book their own rooms. One individual may book up to two rooms. An individual wanting to book three rooms or more is asked to call 269-612-0606 as a 50%, non refundable deposit and signed contract are required.
Q. Do we provide AAA, AARP, Government, or other group discounts?
A. We try to fairly price our rooms for everyone and do not take additional group discounts.
Q. If I need to cancel, is there a fee?
A. If you cancel less than 14 days prior to your arrival date you will be charged 50% of your room rate. If you cancel less than 48 hours prior to your arrival date you will be charged full rate for one night. We appreciate guest compliance and consideration of this policy very much.
Q. What time zone is New Buffalo in?
A. EST (eastern standard time) So we are one hour later than Chicago and the same time as Indy. Sunsets over the lake during the summer are around 10pm or even later.